Legal Disclosures Download as PDF
The information provided on the Absa Life website and any information provided by an Absa Life representative does not take into account your personal Financial needs, objectives or circumstances.
We at Absa Life are not providing you with advice. We are providing you with information of a factual nature only. It is your responsibility to make sure that the product meets your needs.
FAIS Disclosure
Absa Life Limited is an insurer licensed to conduct life insurance business (I121) and an Authorised Financial Services Provider (FSP 36116).
| Company Registration Number | 1992/001738/06 |
| FSP Number | 36116 |
| Insurance Act License Number | I 121 |
Absa Life is a Category 1 authorised Financial Services Provider and is licensed for the following product sub-categories:
- Long-Term Insurance subcategory A
- Long-Term Insurance subcategory B1 and B1-A
- Long-Term Insurance subcategory B2 and B2-A
- Long-Term Insurance subcategory C
Absa Life accepts liability for all financial services provided by its representatives. Some of our representatives may render services under supervision. Absa Life does not provide advice. We provide you with information of a factual nature only. The information provided on websites in relation to Absa Life products does not take into account your personal financial needs, objectives or circumstances.
It is your responsibility to make sure that the appropriate product meets your needs. Should you require advice, Absa Life will provide you with the contact details of an advisor within Absa Group.
Absa Life holds professional indemnity cover under Absa Group Limited.
Absa Life will not process or provide your personal information without your consent other than for the use of rendering financial services in terms of our product offerings and in accordance to applicable law.
Absa Life is 100% owned by Absa Financial Services Limited which forms part of Absa Group Limited. A conflict of interest management policy is in place and is available upon request or on www.absa.co.za.
Our employees are salaried and may also be motivated through a variety of performance-based incentives. Absa Life will fully disclose to you the nature and amount of any remuneration paid to independent intermediaries or financial services providers who sell our products. A third party may receive a referral fee where a life policy is incepted.
Contact Details
|
Physical Address: Absa Contact Centre 9 Lothbury Street Auckland Park Johannesburg 2092 Postal Address: Absa Life Limited Absa Towers North PO Box 421 Johannesburg 2000 |
Queries relating to your policy: Email: clientservices@absainstantlife.co.za Telephone: 086 022 7253 Websites: https://www.instantlife.co.za/ https://www.absa.co.za/personal/insure/my-life/instant-life/ Compliance: compliance@absainstantlife.co.za |
If your logged query, claim or complaint has not been resolved by Absa Life, or you are not happy with a decision we have reached, you can send your complaint to absalifecrc@absa.co.za or PO Box 421, Johannesburg, 2000.
If you are still not happy with the decision made by the Absa Life CRC, you may then contact the National Financial Ombud Scheme using their contact details provided below.
The FAIS Ombud National Financial Ombud Scheme (NFO)
|
If you want to complain about the way in which this policy was sold, please contact the FAIS Ombud:
Physical Address: The FAIS Ombud PO Box 41 Menlyn Park 0063 Telephone: +27 12 762 5000 +27 12 470 9080 Email: info@faisombud.co.za Website: www.faisombud.co.za |
If you want to complain about a financial services provider, please contact the NFO: Johannesburg Address: NFO Johannesburg 110 Oxford Road Houghton Estate Johannesburg 2198 Cape Town Address: NFO Cape Town Claremont Central Building (6th floor) 6 Vineyard Road Claremont 7708 Telephone: 0860 800 900 Email: info@nfosa.co.za Website: www.nfosa.co.za |
General Disclosures
Full details regarding your insurance policy are reflected in your policy documents that you will receive and which are available on your profile which you can log in to on the website. Please keep your website login details confidential.
You can use your logon to:
- Change your banking and contact details easily
- View your policy communications and policy documents
- Make changes to your levels of cover
- Update your beneficiaries
Please keep your records up to date. Failure to provide correct or full relevant information may lead to incorrect premiums being paid or the rejection of your insurance claim.
Your policy document reflects, amongst others, the premiums payable, the due date and the frequency of payment. Failure to pay your premium on the due date may result in your policy lapsing or the rejection of your claim.
We will inform you in writing of any material changes to your policy information.
Please keep records of your communications with us. You are also entitled to the voice recordings, if applicable.
You may cancel your policy within 31 days of receipt of your policy document provided that no insurance benefit has been paid to you.