Legal Disclosures Download as PDF


The information provided on the Instant Life website and any information provided by an Instant Life representative does not take into account your personal Financial needs, objectives or circumstances.


We at Instant Life are not providing you with advice. We are providing you with information of a factual nature only. It is your responsibility to make sure that the product meets your needs.


Financial Services Provider

Instant Life Proprietary Limited

Company Registration Number 2007/032320/07
FSP Number 42569


Instant Life is authorised to render Financial Services in terms of the FAIS Act and may render Financial services pertaining to the supply of long-term insurance product categories A, B & C.


Instant Life accepts liability for all Financial services provided by its representatives. Some of our representatives may render services under supervision.


Absa Life has entered into a cell captive arrangement with Instant Life for the distributing of its insurance products. Instant Life also receives remuneration which may consist of regulated binder, intermediary and outsourcing fees which are commensurate to the activities performed and regulated by legislation.


Instant Life is 75% owned by Absa Financial Services Limited. A conflict of interest management policy is in place and is available upon request.


Both Instant Life & Absa Life hold professional indemnity cover under Absa Group Limited



Physical Address:

Cornerstone House

Stonemill Office Park

300 Acacia Road

Darrenwood

Randburg 2194

South Africa
Postal Address:

Absa Life Limited

Absa Towers North

PO Box 421

Johannesburg, 2000

South Africa

Email:

clientservices@absainstantlife.co.za

Website:

www.absainstantlife.co.za
Telephone:

087 806 1413

Facsimile:

086 677 4268

Complaints:

absalifecrc@absa.co.za

Compliance:

compliance@absainstantlife.co.za

Insurer

Absa Life Limited

Company Registration Number 1992/001738/06
FSP Number 36116


Physical Address:

4th Floor, Absa Towers North

180 Commissioner Street

Johannesburg 2001

South Africa
Postal Address:

Absa Life Limited

Absa Towers North

PO Box 421

Johannesburg, 2000

South Africa

Email:

clientservices@absainstantlife.co.za

Telephone:

086 022 7253

Complaints:

absalifecrc@absa.co.za

Compliance:

compliance@absainstantlife.co.za

Website:

www.absa.co.za

Complaints

If your query has not been resolved or you have a complaint about the services provided by either Instant Life or Absa Life, or you are not happy with a decision we have reached regarding your claim, you can send your complaint to absalifecrc@absa.co.za.

If your complaint has not been resolved or you are not happy about a decision that Absa Life has made, you can contact the Ombudsman using their contact details provided below.


The Ombudsman for Long-Term Insurance

You can contact the Ombudsman for Long-Term Insurance if you wish to complain about this insurance product, its terms or the way that the product is administered.



Physical Address:

Ombudsman for Long-Term Insurance

Private Bag X45

Claremont 7735

South Africa
Telephone:

021 657 5000/ 086 010 3236

Email:

info@ombud.co.za

Website:

www.ombud.co.za

The Ombudsman for Financial Services

You can contact the Ombudsman for Financial Services if you wish to complain about the way this policy was sold to you.


Physical Address:

The Ombudsman for FAIS

PO Box 74571

Lynnwood Ridge 0040

South Africa
Telephone:

012 762 5000/ 012 470 9080

Email:

info@faisombud.co.za

Website:

www.faisombud.co.za


General Disclosures

Full details regarding your insurance policy are reflected in your policy documents that you will receive. Some important disclosures to remind you of are the following:


Please keep your website login details confidential. You can use your logon to:


  • Change your banking and contact details easily
  • View your policy communications and policy documents
  • Make changes to your levels of cover
  • Update your beneficiaries

Your policy document reflects the premiums payable, the due date and the frequency of payment. Failure to pay your premium on the due date may result in your policy lapsing or the rejection of your claim.


You may cancel your policy within 31 days of receipt of your policy document provided that no insurance benefit has been paid to you.


We will inform you in writing of any material changes to your policy information. Failure to provide correct or full relevant information may lead to the rejection of your insurance claim. You are entitled to a copy of your policy free of charge. Please keep records of your communications with us. You are also entitled to the voice recordings, if applicable.


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