Legal Disclosures Download as PDF
The information provided on the Instant Life website and any information provided by an Instant Life representative does not take into account your personal Financial needs, objectives or circumstances.
We at Instant Life are not providing you with advice. We are providing you with information of a factual nature only. It is your responsibility to make sure that the product meets your needs.
Financial Services Provider
Instant Life Proprietary Limited
| Company Registration Number | 2007/032320/07 |
| FSP Number | 42569 |
Instant Life is authorised to render Financial Services pertaining to the sale of life insurance products. In terms of the FAIS Act (categories A, B & C).
Instant Life accepts liability for all Financial services provided by its representatives. Some of our representatives may render services under supervision.
Absa Life has entered into a cell captive arrangement with Instant Life for the distributing of its insurance products. Instant Life also receives remuneration which may consist of regulated binder, intermediary and outsourcing fees which are commensurate to the activities performed and regulated by legislation.
Instant Life is 100% owned by Absa Financial Services Limited. A conflict of interest management policy is in place and is available upon request.
Both Instant Life & Absa Life hold professional indemnity cover under Absa Group Limited
| Physical Address: Absa Contact Centre 9 Lothbury Street Auckland Park Johannesburg 2092 |
Postal Address: Absa Life Limited Absa Towers North PO Box 421 Johannesburg, 2000 South Africa Email: clientservices@absainstantlife.co.za Website: www.absainstantlife.co.za |
Telephone: 0860 000 072 Facsimile: 086 677 4268 Complaints: absalifecrc@absa.co.za Compliance: compliance@absainstantlife.co.za |
Insurer
Absa Life Limited
| Company Registration Number | 1992/001738/06 |
| FSP Number | 36116 |
| Physical Address: Absa Contact Centre 9 Lothbury Street Auckland Park Johannesburg 2092 |
Postal Address: Absa Life Limited Absa Towers North PO Box 421 Johannesburg, 2000 South Africa Email: clientservices@absainstantlife.co.za |
Telephone: 086 022 7253 Complaints: absalifecrc@absa.co.za Compliance: compliance@absainstantlife.co.za Website: www.absa.co.za |
Complaints
If your query has not been resolved or you have a complaint about the services provided by either Instant Life or Absa Life, or you are not happy with a decision we have reached regarding your claim, you can send your complaint to absalifecrc@absa.co.za or PO Box 421, Johannesburg, 2000.
If your complaint has not been resolved or you are not happy about a decision that Absa Life has made, you can contact the National Financial Ombud Scheme using their contact details provided below.
National Financial Ombud Scheme (NFO)
If you are not satisfied with the outcome of your complaint with Absa Life and you want to complain about the insurance product, the way it is administered, or the way this product was sold, please contact the NFO:
| Johannesburg Address: NFO Johannesburg 110 Oxford Road Houghton Estate Johannesburg 2198 |
Cape Town Address: NFO Cape Town Claremont Central Building (6th floor) 6 Vineyard Road Claremont 7708 |
Telephone: 0860 800 900 Email: info@nfosa.co.za Website: www.nfosa.co.za |
The Ombudsman for Financial Advisory and Intermediary Services (“FAIS Ombud”)
If you want to complain about the way in which this policy was sold, please contact the FAIS Ombud:
| Physical Address: The FAIS Ombud PO Box 41 Menlyn Park 0063 South Africa |
Telephone: +27 12 762 5000 / +27 12 470 9080 Email: info@faisombud.co.za Website: www.faisombud.co.za |
General Disclosures
Full details regarding your insurance policy are reflected in your policy documents that you will receive. Some important disclosures to remind you of are the following:
Please keep your website login details confidential. You can use your logon to:
- Change your banking and contact details easily
- View your policy communications and policy documents
- Make changes to your levels of cover
- Update your beneficiaries
Your policy document reflects the premiums payable, the due date and the frequency of payment. Failure to pay your premium on the due date may result in your policy lapsing or the rejection of your claim.
You may cancel your policy within 31 days of receipt of your policy document provided that no insurance benefit has been paid to you.
We will inform you in writing of any material changes to your policy information. Failure to provide correct or full relevant information may lead to the rejection of your insurance claim. You are entitled to a copy of your policy free of charge. Please keep records of your communications with us. You are also entitled to the voice recordings, if applicable.