Complaints

If your query has not been resolved or you have a complaint about the services provided by either Instant Life or Absa Life, or you are not happy with a decision we have reached regarding your claim, you can send your complaint to absalifecrc@absa.co.za or PO Box 421, Johannesburg, 2000.

If your complaint has not been resolved or you are not happy about a decision that Absa Life has made, you can contact the National Financial Ombud Scheme using their contact details provided below.

National Financial Ombud Scheme (NFO)

If you are not satisfied with the outcome of your complaint with Absa Life and you want to complain about the insurance product, the way it is administered, or the way this product was sold, please contact the NFO:

Johannesburg Address: NFO Johannesburg 110 Oxford Road Houghton Estate Johannesburg 2198

Cape Town Address: NFO Cape Town Claremont Central Building (6th floor) 6 Vineyard Road Claremont 7708

Telephone: 0860 800 900 Email: info@nfosa.co.za Website: www.nfosa.co.za

The Ombudsman for Financial Advisory and Intermediary Services (“FAIS Ombud”)

If you want to complain about the way in which this policy was sold, please contact the FAIS Ombud:

Physical Address: The FAIS Ombud PO Box 41 Menlyn Park 0063 South Africa

Telephone: +27 12 762 5000 / +27 12 470 9080 Email: info@faisombud.co.za Website: www.faisombud.co.za